Case Study: Specsavers achieves secure, scalable remote IT support across 2,300 stores with TeamViewer

Specsavers leverages TeamViewer Tensor for the secure remote support of its 2,300 stores worldwide

Specsavers, the family‑owned global optical retailer with more than 2,300 stores across ten markets, needed to modernize IT support amid cost pressures and changing customer behaviour. The IT team sought a fast, reliable and GDPR‑compliant remote support platform that could scale globally, minimize in‑store disruption and meet strict security and privacy requirements.

Specsavers implemented TeamViewer Tensor with Conditional Access and augmented reality tools to securely access store PCs, patient management systems and medical devices. The deployment centralized access and auditing, sped up troubleshooting and first‑call resolution, reduced travel and downtime, improved compliance and staff productivity, and now supports remote IT across the retailer’s worldwide estate.

Specsavers

Neal Silverstein

Head of Technology Customer Service