Case Study: North West London Collaborative of Clinical Commissioning Groups achieves up to 80% time savings and improved security with TeamViewer Tensor

NHS NW London CCG saves time and improves security with TeamViewer Tensor

NHS North West London Clinical Commissioning Group (CCG) supports eight CCGs and 350 GP practices across North West London with a service desk team of around 15. Faced with tight public-sector budgets, a high-volume support load (≈5,000 calls/month, 20–30% needing expert help), the need to keep electronic medical records available, and stronger cybersecurity requirements—challenges amplified by the pandemic—the CCG needed fast, compliant remote access to servers and devices.

By deploying TeamViewer Tensor the CCG gained secure, unattended remote access, central management with SSO and two‑factor authentication, and 100% central patching. The result: fewer onsite visits, problems fixed remotely in under 2 minutes (vs. 10), up to 80% time savings, improved reliability of patient‑facing processes, and stronger protection of sensitive PII.

North West London Collaborative of Clinical Commissioning Groups

Raj Tarafder

Senior Service Desk Analyst