Case Study: Thompson Rivers University improves IT support efficiency with TeamViewer

Thompson Rivers University supports 28,000 students with TeamViewer

Thompson Rivers University (TRU), a Canadian public university with nearly 28,000 students and 500 faculty spread across British Columbia, faced the challenge of providing efficient and secure IT support to its large and distributed body of remote learners and staff. The university needed a solution to handle high call volumes during peak times without resorting to time-consuming and unsustainable on-site visits. To address this, TRU turned to TeamViewer Tensor for its remote access and support capabilities.

By implementing TeamViewer Tensor, the university empowered its small IT team to resolve issues quickly and efficiently from a central location. The solution saved TRU precious time and costs by freeing up IT resources, reduced the university's carbon footprint by limiting travel to campus, and provided the necessary foundation to support a planned hybrid work model for staff. TeamViewer was crucial in ensuring the entire university community could stay up and running.

Thompson Rivers University