Case Study: Sharp achieves VPN-independent remote work and 99% remote service-desk resolution with TeamViewer Tensor

Electronics company keeps business processes running thanks to VPN-independent help desk

Sharp, the global electronics company, needed to keep 2,500 employees productive across 70+ European locations when the COVID-19 lockdown moved most staff to home offices. Their VPN-based support tools could fail when VPN capacity was stretched, leaving users unable to get help and halting work — creating an urgent need for a VPN-independent, secure remote-support solution.

Sharp selected TeamViewer Tensor for its conditional access and centralized control, deploying the platform via SCCM and Microsoft Endpoint Manager; decision and preparation took six weeks and full rollout was completed within eight weeks. The ServiceDesk now resolves about 99% of requests remotely (often within five minutes), with centrally managed access rights and improved security, ensuring business continuity during the pandemic and accelerating Sharp’s move to digitized IT processes.

Sharp

Michael Schramm

Head of Client Services and Network Communications