Case Study: Unospay reduces on-site kiosk support with TeamViewer

Unospay reduces on-site kiosk fixes to 4% with TeamViewer

Unospay, a leader in contactless ordering and payment solutions, faced the challenge of providing immediate support for its kiosks and POS machines across more than 3,000 stores. System failures directly impacted client revenue, and the company needed to decrease time-to-fix, avoid cumbersome phone support, and minimize the need for costly on-site technician visits. To address this, they turned to TeamViewer for a remote connectivity solution.

By implementing TeamViewer Tensor, Unospay's support team can now perform real-time monitoring and remote troubleshooting. This solution resolved most software issues remotely, reducing the need for on-site visits to just 4% of service calls. The results were significant, saving an estimated 51,800 travel hours and over 1 million Euros annually in travel costs, while also maintaining a 0% remote connection failure rate and improving customer satisfaction.

Unospay