Case Study: MacGregor achieves faster remote crane repairs and lower travel costs with TeamViewer Assist AR

MacGregor saves significant travel time and costs with TeamViewer Assist AR

MacGregor, a global provider of cargo handling and access systems for the marine industry, faced the challenge of offering rapid technical support to ships anywhere in the world. Their customer, TTS Group, needed to quickly repair defective on-board cranes to avoid high travel costs and significant operational downtime for their clients.

The solution was implemented using TeamViewer's Augmented Reality-based remote assistance solution, TeamViewer Assist AR. This tool allows off-site experts to see the situation live through a smartphone camera and provide specific guidance by overlaying digital arrows and drawings onto the real-world view. By using TeamViewer, MacGregor achieved substantial savings in both time and travel expenses for their support operations.

MacGregor