Case Study: Unospay reduces on-site technician visits with TeamViewer

Unospay reduces the need for technicians to go on-site to fix their kiosk systems to just 4%

Unospay, a High Tech and Software company, needed a better way to support its unmanned kiosk and POS systems without sending technicians on-site for every issue. By using TeamViewer’s remote support and connectivity solution, the company could respond faster to failures and handle software-related problems remotely, while also managing upgrades and patches across connected devices.

With TeamViewer, Unospay now resolves most of its roughly 3,000 monthly service calls remotely, and only 4% require an on-site technician, usually for mechanical issues. TeamViewer also helped Unospay register more than 3,000 customer devices in TeamViewer Tensor with Single Sign-On, improving secure device management, support tracking, and overall productivity.

Unospay

Hansol Lim

Team Lead, Purchasing Operation Team