Case Study: Konica Minolta achieves 24/7 reliable remote support and reduced field visits with TeamViewer

Konica Minolta uses TeamViewer to provide remote support for medical imaging diagnostic equipment

Konica Minolta’s Healthcare Business Division—longstanding providers of digital medical imaging and IT services—faced growing demand for 24/7 support while needing to limit increases in field service staff and improve service availability. They also wanted to lower costs, overcome reliability issues with on‑premises remote servers, and ensure secure, fast remote access for medical institutions worldwide.

They selected TeamViewer’s cloud remote‑access platform for its performance, security, and cross‑device compatibility. Switching from on‑prem servers to TeamViewer enabled reliable, 24/7 remote support, avoided hiring more field engineers, sped up issue resolution, improved customer satisfaction, reduced staff travel (and CO2 emissions), and has been rolled out across global locations and internal teams.

Konica Minolta

Shunsaku Kazuhisa

Head of Healthcare Business Division