Case Study: Freudenberg IT achieves 48-hour to 30-minute response times with TeamViewer

Freudenberg IT China reduced the average response time for customer requests from 48 hours to 30 mins

Freudenberg IT China, part of the global Freudenberg Group, provides end-to-end IT services including SAP consulting and managed hosting across multiple regions. Its China desktop team faced a high volume of geographically dispersed customers, varied network environments and limited staff expected to deliver near‑24×7 expert support, requiring faster diagnosis, simpler operations and reduced travel costs.

By deploying TeamViewer (QuickSupport and ready‑to‑use integration), Freudenberg IT enabled one‑click, cross‑platform remote support, file transfer and web conferencing, simplifying troubleshooting and proactive management. As a result average response time fell from 48 hours to 30 minutes, served customers grew by 20%, business trips dropped 30–40%, and communication and travel costs fell roughly 20–25%, while transfer stability, productivity and service expertise improved.

Freudenberg IT

Gao Yichun

Manager