Case Study: LEITNER achieves faster ropeway troubleshooting with TeamViewer

LEITNER improves 365-day ropeway support with TeamViewer

LEITNER, a manufacturer of state-of-the-art ropeway technologies, faced the challenge of providing 24/7 immediate troubleshooting and premium support to its global customers. The vendor, TeamViewer, was engaged to help overcome difficult outdoor working conditions and the complexity of diagnosing issues on large ropeway systems from a remote location.

TeamViewer's solution utilized augmented reality remote assistance to provide a real-time video stream from the service site. This allowed LEITNER's experts to guide on-site technicians by adding graphical elements to the live image and to document the procedure. The results included higher reactivity in maintenance, faster troubleshooting across language barriers, and significantly reduced costs for field technicians.

LEITNER