Case Study: Pihlajalinna Oyj achieves secure, compliant healthcare IT support with TeamViewer Tensor

Pihlajalinna Oyj boosts IT support productivity for 7,000 staff with TeamViewer

Pihlajalinna Oyj, a large nationwide healthcare provider in Finland, faced challenges with its existing remote support tool. Their IT team needed a more sophisticated solution to ensure stringent security for sensitive patient data, guarantee reliability for time-critical care scenarios, and maintain full compliance with GDPR regulations. They partnered with vendor TeamViewer to address these needs.

The solution implemented was TeamViewer Tensor. This provided conditional access controls, giving Pihlajalinna Oyj granular control over user permissions and connections. The results for the healthcare provider included increased IT support productivity, allowing technicians to handle more tickets per day, and reduced costs. TeamViewer's solution also delivered the required compliance and ultimate reliability for their critical operations.

Pihlajalinna Oyj