Case Study: Uniting reduces hospital referrals and speeds clinical response with TeamViewer Frontline Assist

Uniting reduces hospital referrals by 62% with TeamViewer

Uniting, an Australian aged care and community services provider, faced significant challenges in delivering timely clinical care due to a global nursing skills shortage and the vast, remote nature of its consumer base. This inability to conduct regular physical check-ups meant minor health issues could escalate, a problem heightened during the COVID-19 pandemic. To address this, Uniting implemented TeamViewer’s remote assistance solution, Frontline Assist, used with smart glasses.

The TeamViewer solution enabled on-site nurses to conduct instant remote assessments and receive real-time consultations from specialists. This led to a 62% reduction in hospital referrals, a 75% reduction in response times for health issues, and a 100% reduction in travel for clinical nurses. The results were so significant that Uniting is rolling out the solution on a larger scale, achieving major annual savings and setting a new benchmark for efficient, high-quality aged care.

Uniting