Case Study: Boehringer Ingelheim achieves faster onboarding and rapid remote support with TeamViewer Frontline

Efficient support and quick onboarding of new employees via TeamViewer and smart glasses

Boehringer Ingelheim, a global pharmaceutical manufacturer in Ingelheim, Germany, needed to digitalize production and packaging workflows while strictly adhering to GMP quality standards. Complex retrofitting of equipment and time‑consuming, SOP‑driven setup and training made consistent machine setup, employee onboarding and timely technical support difficult.

Using TeamViewer Frontline’s AR on smart glasses, the company implemented xMake for guided setup and training and xAssist for live remote support. Step‑by‑step SOPs and virtual markings are displayed in the user’s field of view and experts can join remotely to diagnose and guide fixes, resulting in faster onboarding, fully digitalized setup steps, simpler workflow adaptation and quicker technical support.

Boehringer Ingelheim