Case Study: Doro achieves 40% faster support and 80% first-contact resolution with TeamViewer

With TeamViewer, Doro closes the digital gap for seniors

Doro, the Swedish market leader in mobile phones and care solutions for seniors operating in 27 countries, faced a heavy support burden—around 12,000 calls per month—while trying to keep technology accessible to older users and resolve issues remotely without causing frustration or dependence.

By integrating TeamViewer QuickSupport pre‑installed on its smartphones, Doro enables GDPR‑compliant remote viewing and control by technicians or authorized family members to set up and fix devices during calls. This approach cut average handling time by 40%, achieved 80% first‑contact resolution, and significantly improved customer satisfaction and ease of use.

Doro

Pierre Nilsson

Service Delivery Manager