Case Study: Sharp achieves VPN-independent remote IT support with TeamViewer Tensor

Sharp resolves 99% of help desk requests remotely with TeamViewer

Sharp, a global electronics company headquartered in Japan, faced significant IT support challenges when its workforce shifted to remote work during the COVID-19 pandemic. Their previous VPN-based solution was unreliable, causing work disruptions for employees and leaving the IT team unable to provide access during VPN disturbances. To address this, Sharp turned to TeamViewer and implemented its Tensor product.

TeamViewer Tensor provided a VPN-independent remote access solution with centralized management of access rights, which improved security. The implementation was completed within eight weeks, allowing Sharp to digitize its IT service processes rapidly. As a result, 99% of service desk requests can now be handled quickly and resolved remotely, keeping business processes running efficiently regardless of the VPN's status.

Sharp