Case Study: SRF Limited reduces machine downtime from days to hours with TeamViewer Frontline

SRF reduces machine downtime from days to hours with AR-based solution TeamViewer Frontline

SRF Limited, a multi-business chemicals manufacturer, needed a way to support machines and train shop-floor staff remotely when COVID-related travel restrictions prevented suppliers from installing equipment on-site. The company also wanted live issue detection for product quality and faster troubleshooting, as downtime could stretch from hours to days.

TeamViewer implemented Frontline Assist, an AR-based remote support solution that let technicians at SRF’s Chennai Center of Excellence guide on-site workers through smart glasses using “you see what I see” support, virtual instructions, and markers. With TeamViewer, SRF cut machine downtime from days to hours and achieved about 50% time savings in maintenance and service processes, while also improving knowledge transfer, supply chain resilience, and customer and employee satisfaction.

SRF Limited

Bimal Puri

Vice President and CIO (Fluoro Chemicals and Technical Textile Business)