Case Study: Transparent BPO streamlines IT support and boosts productivity with TeamViewer and Microsoft Teams

Transparent BPO reduces support incident time by 70%-80% with TeamViewer

Transparent BPO, a US-based business process outsourcer with over 3,000 employees across multiple geographies, faced considerable challenges providing IT support to its distributed and remote workforce. Their previous method was inefficient, relying on guesswork, screenshots, and phone instructions, which proved time-consuming and unproductive. They turned to TeamViewer for a solution.

TeamViewer implemented its integration with Microsoft Teams, providing a streamlined and secure remote access solution. This allowed IT technicians to quickly remote into a user's computer directly from their collaboration workflows. The solution resulted in a 70-80% reduction in time spent per support incident, with over 500 monthly active users initiating connections, saving time and increasing productivity for Transparent BPO.

Transparent BPO