Case Study: Konica Minolta achieves faster remote support and high customer satisfaction with TeamViewer

Konica Minolta keeps field service engineers unchanged and boosts remote resolution with TeamViewer

Konica Minolta's Healthcare Business Division faced the challenge of providing 24/7 remote support for its medical imaging diagnostic equipment while needing to limit the increase of field service staff and reduce license costs. To improve customer satisfaction without expanding their on-site engineer team, they sought a new remote access solution and selected TeamViewer.

By implementing TeamViewer, Konica Minolta was able to offer immediate remote support, which significantly reduced the time to recovery by eliminating staff travel. The vendor's solution allowed them to keep their number of field service engineers unchanged while achieving an extremely high remote resolution rate and ensuring high customer satisfaction.

Konica Minolta