Case Study: Jyske Bank achieves rapid, secure remote support and smoother transactions with TeamViewer

Major Danish bank streamlines client services in fast-growing-online channel with highly secure remote access solution

Jyske Bank, Denmark’s second-largest bank with about 3,800 employees and hundreds of thousands of online customers, faced mounting support pressure as 70–80% of clients used its Netbank service. A 30–40 person support organization across four departments handled thousands of cases, and phone-based troubleshooting was slow, error-prone and risked disrupting customer transactions while requiring strict security and traceability.

Jyske Bank implemented TeamViewer’s easy-to-use, cross‑platform remote support to securely log into customers’ PCs, run diagnostics and apply fixes with full session logging for legal traceability. The result was much faster resolution times, higher customer confidence and satisfaction, improved operational productivity that lets the bank serve more customers, and plans to extend the solution internally.

Jyske Bank

Knud Albrechtsen

IT Administrator