Case Study: Dürr Dental achieves faster technical support with TeamViewer Assist AR

DÜRR DENTAL streamlines support in 148 countries with TeamViewer

Dürr Dental, a developer and producer of innovative solutions for the dental market, faced the challenge of providing efficient technical support for its complex equipment across a global customer base. The increasing technical complexity of their products and the need for quick, targeted support required a solution beyond traditional phone support or time-consuming on-site visits. To use their existing service resources more effectively, they turned to TeamViewer and implemented its TeamViewer Assist AR solution.

By using TeamViewer's augmented reality solution, Dürr Dental's technical specialists can now provide visual, real-time support and instructions to customers or service technicians remotely via a smartphone or tablet. This solution from TeamViewer has resulted in more efficient use of service resources, much more effective support than voice-only calls, and an improved customer experience through faster and more accurate service resolution.

DÜRR DENTAL