Case Study: Coca-Cola HBC achieves 99.99% picking accuracy and 10% productivity boost with TeamViewer xPick

Coca Cola HBC uses TeamViewer Frontline to streamline picking operations and reduce error rates on-site

Coca‑Cola Hellenic Bottling Company (Coca‑Cola HBC), a major Coca‑Cola bottler handling billions of units annually, faced accuracy and productivity challenges in mixed‑pallet warehouse picking. Reliance on paper lists, tablets and RF scanners led to costly wrong deliveries and strained operations amid labor shortages—where even a 0.1% error could mean thousands of customer complaints.

To address this, HBC rolled out TeamViewer Frontline’s xPick on RealWear smart glasses—displaying picks in‑view, using QR verification and voice confirmation, and integrating with SAP—and scaled the solution across dozens of sites and 1,000+ pickers. Within two months picking accuracy reached 99.99%, productivity improved by about 10%, hardware and return costs fell, and employee adoption and onboarding accelerated.

Coca-Cola HBC

Angel Boyanov

Digital Product Manager — Warehouse Management and Cold Drinks Operations