Case Study: Hybrid Services Ltd. achieves faster response times and major cost savings with TeamViewer

Mimaki exclusive UK and Irish distributor, Hybrid Services Ltd, is using remote control software enabling quicker response times

Hybrid Services Ltd, the exclusive Mimaki distributor for the UK & Ireland since 1996, supplies wide‑format inkjet printers and support with a team of around 30 staff. The company was struggling with escalating support cases, slow response times and limited visibility into customer issues, which often required costly engineer callouts (£95/hour plus a £195 callout fee).

Hybrid implemented TeamViewer remote‑control software integrated into its web support portal to perform “virtual visits,” letting technicians access customer systems across Windows, Mac and Linux. This enabled faster diagnosis and resolution of most problems without travel, delivering significant time savings, sharply reduced customer costs and improved service efficiency and security.

Hybrid Services Ltd.

Andy Lewis

Technical Services Manager