Case Study: Aveniq achieves more efficient customer support with TeamViewer Tensor

Aveniq unifies and streamlines customer support with TeamViewer Tensor

Aveniq, a Swiss Managed Services Provider, needed a more efficient way to deliver daily IT support across its broad service portfolio, including hybrid cloud operations, SAP integration, Microsoft Office, and Citrix Workspace support. As customer demands grew, the company wanted to streamline support processes and improve productivity and effectiveness for its employees. TeamViewer Tensor was used to help address these remote access and remote support challenges.

With TeamViewer, Aveniq unified its customer support operations and streamlined daily support tasks, making service delivery more efficient and effective. The solution helped increase employee productivity and optimize support processes, enabling faster IT assistance across different customer environments.

Aveniq

Sandro Essig

Professional System Engineer