Case Study: Demant Group achieves centralized global IT support and rapid remote diagnostics with TeamViewer

Global hearing healthcare and technology group uses TeamViewer in all business units to digitize and optimize processes

Demant is a global hearing healthcare and technology group headquartered in Copenhagen with about 16,000 employees and some 2,500 retail stores. Facing rising competition and complex after‑sales needs for diagnostic equipment, the company needed a single, centrally managed remote access solution that could scale across business units, meet medical‑sector compliance, and deliver fast IT support to employees, partners and customers worldwide.

Demant standardized on TeamViewer’s remote support and Management Console to centralize operations, ensure compliance (including HIPAA/HITECH capabilities), and enable one‑click connections for internal and customer support. The tool is used up to 500 times daily (over 200,000 connections in 12 months), cutting travel, speeding troubleshooting for computers and diagnostic devices, and improving service delivery and customer satisfaction across the organization.

Demant Group

Peter Kryger

Nordic Service Desk