Case Study: Intelli-Systems achieves faster remote support and lower service costs with TeamViewer Frontline

Intelli-Systems cuts response times from days to hours with TeamViewer

Intelli-Systems, a leading critical infrastructure services provider in Australia, faced the challenge of supporting its geographically dispersed clients across the continent without incurring high travel costs and fees, a problem exacerbated during the COVID-19 pandemic. To extend its reach and provide efficient remote triage, the company turned to vendor TeamViewer for a solution, implementing TeamViewer Frontline.

The solution from TeamViewer involved deploying its Frontline augmented reality platform on RealWear smart glasses, allowing remote technicians to see through the eyes of on-site workers. This implementation dramatically reduced response times from days to hours, generated significant time and cost savings for both Intelli-Systems and its customers, and opened new business opportunities by expanding its service radius.

Intelli-Systems