Case Study: Ganske Enkelt achieves streamlined remote support for 10,000 users with TeamViewer

TeamViewer digitalization streamlined customer support for 10k users of Ganske Enkelt

Ganske Enkelt is a Norwegian CRM supplier (est. 1995) that supports around 650 businesses and more than 10,000 users with tailor‑made SuperOffice solutions. A small support team of seven faced the challenge of troubleshooting diverse, highly customized systems for users with varying technical knowledge while keeping customer experience fast, friendly and efficient.

By using TeamViewer QuickSupport for real‑time remote access, technicians can join customers’ screens with a shared ID, often resolving issues on the first call and handling 40–70 tickets daily more effectively. The outcome has been a rise in NPS, stronger long‑term customer satisfaction, better integration between support and sales, and over a decade of reliance on TeamViewer as a core support and sales‑enablement tool.

Ganske Enkelt

Fredrik Moen

Head of Customer Service