Case Study: LUSH achieves simplified, centralized store management and reduced IT support time and costs with TeamViewer remote access

Always an eye on the up-to-date business figures

LUSH GmbH, the German arm of the global "Fresh Handmade Cosmetics" chain with 43 stores in Germany and the Czech Republic, needed a more reliable way to collect and verify daily sales data from store registers and to support stores remotely without time-consuming on-site visits. Because register systems cannot store data long-term and transfers must be verified each morning, LUSH faced inefficient weekend trips to the central office, high travel-driven IT support costs, and slow support during extended store hours.

LUSH deployed TeamViewer across workstations after a simple test installation; about ten head‑office users plus external IT now use the solution. Remote access eliminated the need for weekend retrievals, enabled product evaluations to be run within minutes, sped up technical support at stores, and cut IT support costs by a four‑figure euro amount — saving more than five hours of work time each month.

LUSH

Katja Kreß

Head of LUSH Germany