Case Study: MEDIFOX DAN achieves faster, context-aware customer support with TeamViewer

MEDIFOX DAN resolves up to 550 IT tickets per day with TeamViewer

The customer, MEDIFOX DAN, a software manufacturer for the care sector, faced the challenge of providing optimal technical support for hundreds of thousands of non-technical users. With around 550 service requests per day, they needed a way to help customers quickly to prevent losses in working time and ensure smooth care operations. They turned to the vendor TeamViewer and its remote connectivity platform to find a solution.

TeamViewer implemented its Remote solution, which was directly integrated into MEDIFOX DAN's own mobile applications using a Software Development Kit (SDK). This allowed for immediate, context-sensitive in-app support without requiring any installation from the customer. As a result, MEDIFOX DAN significantly increased support productivity, solved problems faster, and improved customer and staff satisfaction. TeamViewer also enabled efficient remote training, leading to faster familiarization and more efficient use of the software.

MEDIFOX DAN