Case Study: a leading U.S.-based insurance provider improves IT efficiency and reduces downtime with TeamViewer DEX Intelligence

Leading U.S.-based Insurance Provider reduces downtime and interruptions with TeamViewer

A leading U.S.-based insurance provider partnered with TeamViewer to address challenges within its IT operations. The company suffered from limited endpoint visibility, which prevented its IT team from detecting widespread software crashes and measuring their impact on users. This lack of insight led to device instability and unseen user frustration that hurt productivity.

TeamViewer implemented its DEX Intelligence solution to provide intelligent insights, impact analysis by persona, and guided remediation. This allowed the insurance provider to identify the root causes of device issues and prioritize fixes with data-backed decisions. As a result, TeamViewer helped the company reduce downtime, improve IT planning by identifying underperforming hardware, and increase operational efficiency through a faster time to resolution.