Case Study: United Robotics Group improves robot uptime and customer support with TeamViewer

United Robotics Group reduces robot downtime to minutes with TeamViewer

United Robotics Group, a European leader in service robotics, needed a cutting-edge aftersales solution to support its robots in sensitive environments like life sciences. The challenges included minimizing operational downtime, reducing travel costs, mitigating skilled labor shortages, and strictly complying with industry security policies. To address this, they turned to TeamViewer's remote connectivity and augmented reality solutions.

The solution implemented by TeamViewer provided an end-to-end aftersales service. For software issues, experts could securely remote into robots for quick resolutions. For physical problems, smart glasses with TeamViewer's augmented reality enabled "You-See-What-I-See" video support, allowing for guided troubleshooting and remote training. This approach drastically reduced robot downtimes, increased customer-side expertise, lowered travel costs, and helped maintain quality service despite labor shortages, all while meeting strict security standards.

United Robotics Group