Case Study: Wensauer Com-Systeme achieves quick, flexible remote IT support with TeamViewer

Wensauer Com-Systeme relies on TeamViewer for quick and easy IT support

Wensauer Com-Systeme, a service provider, needed a simple way to deliver fast remote IT support to customers’ systems. The company chose TeamViewer for remote support because it was already familiar to many customers and easy for both support staff and end users to use.

Using TeamViewer, Wensauer Com-Systeme made remote maintenance a core part of its support operations, with up to three simultaneous connections and at least two active at all times. TeamViewer also helped Wensauer expand its geographic reach, support customers from mobile devices, and maintain full IT support during the pandemic for distributed home-office workers.

Wensauer Com-Systeme

Michael Hartl

Technical Manager