Case Study: Bühler achieves ISO 27001-certified remote support with TeamViewer Tensor

Bühler achieves ISO 27001 certification with TeamViewer Tensor for 1,000 support experts

Bühler, a Swiss plant manufacturer that provides production systems to food processors worldwide, faced challenges with its previous remote support software. The software was difficult for customers with limited IT knowledge to use, connections to rural areas were unreliable, and there was no documentation of sessions needed for cybersecurity certification. To overcome these hurdles, Bühler implemented TeamViewer Tensor.

With TeamViewer Tensor, Bühler gained a centrally managed and secure remote support solution. This allowed their technicians to provide reliable troubleshooting, which significantly reduced customer downtimes and cut travel costs. Furthermore, the solution's logging capabilities enabled Bühler to achieve ISO 27001 cybersecurity certification.

Bühler