Case Study: ALOtec achieves faster, more accurate remote service with TeamViewer Assist AR (TeamViewer)

ALOtec gains a competitive advantage with after-sales service via remote support with Augmented Reality

ALOtec Dresden GmbH manufactures bespoke, robot-supported laser systems for complex parts—offering laser hardening, cladding and welding—to customers worldwide. Because each system is highly specialized and installed internationally, ALOtec faced costly travel, limited visibility of customer plants, and frequent misunderstandings over telephone support.

By using TeamViewer and the AR app TeamViewer Assist AR, ALOtec technicians can remotely access plant parameters, view error logs, and share real‑time video with customers while placing persistent AR markers and annotations on equipment. This delivers faster, more accurate diagnoses and fixes, saving up to two hours per service case and reducing support costs by up to ten percent, while boosting customer satisfaction and ALOtec’s competitive advantage.

ALOtec

Clemens Kuhn

Senior Executive