Case Study: Andros achieves secure, unified remote support with TeamViewer

Andros provides secure and unified remote support for devices of 5,500 employees in ten countries

Andros, a food and beverages company operating offices and factories in ten countries, needed a more efficient way to support 5,500 employees’ devices. Its IT teams were slowed by technician travel for even minor issues, higher costs, delayed incident resolution, and a complex mix of remote support tools that was harder to maintain and posed security challenges. Andros looked to TeamViewer for a secure, all-in-one remote support solution.

TeamViewer implemented a unified remote support software suite to replace the company’s multiple existing tools, with stable connections, easier administration, and integration with Andros’s internal systems. The result was a more standardized, secure, and economical IT support process that improved efficiency for support agents and reduced the need for on-site visits.

Andros

Guillaume d'Heucqueville

Chief Technology Officer