Case Study: LobbyFox achieves 100% remote check-in system maintenance with TeamViewer Tensor

LobbyFox cuts $2,500 contractor visits to 20 minutes with TeamViewer

LobbyFox, a provider of automated guest reception software systems based in Kentucky, faced significant operational and financial challenges in supporting its widespread client base across North America. With a small team of 20 employees, the company struggled with the high costs and inefficiency of on-site technician visits, phone support, and contractor hires to maintain and update its customer kiosks, making scalability difficult.

By implementing TeamViewer Tensor, LobbyFox gained the ability to remotely update, maintain, and repair its systems. This solution completely eliminated the need for costly on-site visits, drastically reducing resolution times. TeamViewer enabled LobbyFox to achieve substantial cost savings, with their technical team able to perform in twenty minutes what previously required a $2,500 contractor visit and days of planning.

LobbyFox