Case Study: NEC Networks & System Integration Corporation achieves an ~80% reduction in initial response man-hours with TeamViewer

NEC Networks turns to TeamViewer for remote servicing of autonomous robots in Japan

NEC Networks & System Integration Corporation, a systems integrator that deploys and maintains autonomous guide and delivery robots across Japan, faced difficulty diagnosing robot faults remotely. Phone calls and shared video often couldn’t pinpoint issues, forcing frequent urgent site visits that drove up travel time, costs and repeated engineer dispatches.

By adopting TeamViewer for cross‑platform remote access to Android and Linux control systems, engineers can inspect logs, sensors and cameras and perform direct troubleshooting and integration work without disrupting customers. Within six months initial response man-hours fell by about 80%, urgent call-outs and costs were greatly reduced, support quality and productivity improved, and the tool is now being expanded to additional robot models and broader integrated operations.

NEC Networks & System Integration Corporation

Ryo Iikubo

Smart Solution Service Department