Case Study: framas boosts remote production support and IT service with TeamViewer

framas solves 99% of IT support tickets remotely with TeamViewer

framas, a leading supplier for the sports shoe industry, faced challenges related to faltering supply chains, skills shortages, and IT security as part of its digital transformation. The company needed a secure way for production technicians to remotely access machine terminals and for its IT department to efficiently support a global workforce. framas turned to TeamViewer, specifically its TeamViewer Tensor product, to address these issues.

TeamViewer provided a secure remote access solution that integrated with MS Intune for streamlined device management. This allowed framas technicians to quickly resolve production machine issues without travel, reducing costly downtimes. The solution also enabled the IT department to handle 99% of support tickets remotely. The results included increased machine availability, a reliable global IT service, high security for critical infrastructure, and a reduction in travel that supported the company's sustainability goals.

framas