Case Study: CANCOM achieves scalable, 24/7 secure remote support with TeamViewer Tensor

CANCOM relies on TeamViewer Tensor, the enterprise connectivity suite to support employees and customers from anywhere

CANCOM, one of Germany’s largest IT service providers with around 60 locations and more than 20,000 customers, needed a more transparent and secure way to deliver remote support. Its previous TeamViewer Corporate setup was constrained by limited simultaneous sessions and multiple parallel licenses and administrators, which prevented single sign‑on, made costs and access rights opaque, and left the company unable to document support sessions—an obstacle to ISO 27001 certification.

CANCOM adopted TeamViewer Tensor, an enterprise connectivity suite that centralizes administration, enables SSO and Conditional Access, integrates with common apps, and records sessions. The result is scalable, real‑time remote support for employees and customers anywhere, faster issue resolution with reduced travel, centralized access control, and improved compliance that contributed to CANCOM’s ISO 27001 objectives.

CANCOM

Dominic Wiedemann

Partner Account Specialist