Case Study: KEMPER reduces downtime and costs, boosting employee satisfaction with TeamViewer Remote Assistance

Kemper is reducing costs and increasing employee satisfaction with the help of augmented reality

Kemper GmbH, a global leader in welding fume extraction and filter systems with 10 locations worldwide, faced costly equipment downtimes when extraction units failed and issues could not be resolved by phone. Mechanics often had to travel to customer sites—an expensive, time-consuming process made worse by limited specialist availability and travel restrictions during the COVID-19 pandemic.

Kemper deployed TeamViewer Remote Assistance via pre-configured smart glasses and a mobile hotspot so experts can join a live video call and guide on-site staff through diagnostics, repairs, or pre-assessments. The approach cut repair times and travel costs, improved service sustainability and customer proximity, enhanced mechanics’ work-life balance, and helped customers and staff gain digital skills for more efficient future support.

Kemper