Case Study: Marposs improves technical support efficiency with TeamViewer

Marposs boosts global technical support across 5 sites with TeamViewer

Marposs, a world leader in developing and distributing inspection and testing tools, needed to provide accurate and timely global technical support to its partners and customers. To tackle this challenge, they implemented TeamViewer’s augmented reality platform, Frontline, to remotely share critical information like 3D models and machinery instructions.

The solution from TeamViewer enabled remote, interactive support through features like real-time annotations and session recording. This resulted in decreased resolution time, increased support efficiency, significant cost savings from minimized travel, and a reduction in the company's environmental footprint.

Marposs