Case Study: Marposs achieves advanced interactive technical support with TeamViewer

Marposs leverages TeamViewer for advanced interactive technical support and assistance

Marposs, a manufacturing company, needed a more advanced way to deliver technical support and assistance to its global distributors. After using TeamViewer’s remote support tools for several years, Marposs looked for a secure, all-in-one solution that would work across PCs, smartphones, tablets, and smart glasses, with strong reporting and data management capabilities.

TeamViewer implemented the full Frontline Suite for Marposs, including Frontline Assist, Frontline Inspect, Frontline Make, and Frontline Pick, to support advanced interactive assistance. The solution is now running at five Marposs sites and 10 distributors, enabling real-time information sharing, instant translation, OCR, screen sharing, and session recording, while improving support visibility through detailed reporting.

Marposs

Sergio Grecco

After Sales Service Corporate Manager