Case Study: Arche MC2 achieves faster, secure remote support with TeamViewer

Arche MC2 reduces support response times by 80% with TeamViewer

Arche MC2, a developer of custom applications for the medico-social sector, needed to provide smooth, secure, and responsive technical support to its over 8,000 clients across France. The challenge was to find a solution that met strict healthcare data security standards like ISO 27001 and HDS while allowing for rapid remote assistance to minimize on-site visits and optimize support time for their 45-person team.

To meet this need, Arche MC2 implemented TeamViewer's remote connectivity solution. This platform-agnostic tool allowed their support team to perform authorized remote interventions easily and securely. The results were significant, including an 80% faster response time compared to on-site assistance and cost savings from over 90% of interventions being handled remotely. TeamViewer also helped Arche MC2 maintain compliance with critical cybersecurity certifications and improved healthcare delivery by allowing medical staff to spend less time on IT issues and more on patient care.

Arche MC2