Case Study: Benzinger achieves secure remote maintenance for legacy machines with TeamViewer

Benzinger boosts support for legacy machines with TeamViewer

Benzinger, a manufacturer of high-precision industrial machines, faced challenges providing immediate remote support for its global customers. Their legacy machines were not permanently connected to the internet, making remote maintenance cumbersome and time-consuming. To meet high customer expectations for fast support, they turned to TeamViewer for a solution.

By implementing the IBH Link IoT gateway with pre-installed TeamViewer software, Benzinger can now securely access and maintain legacy machines through simple retrofitting. The solution ensures security through encrypted data channels and a hardware key switch that initiates connections only from inside the machine. TeamViewer enabled Benzinger to provide rapid service, leading to higher machine availability and increased customer satisfaction.

Benzinger