Case Study: LEITNER Optimizes Ropeway Uptime with TeamViewer Assist AR

AR-based support optimizes the operating time of ropeways

LEITNER, a global leader in ropeway systems, must provide premium, 24/7 support for complex, large-scale installations in harsh outdoor environments. With over 2,500 systems to service and high expectations for uptime and safety, their service team faces challenges including immediate troubleshooting worldwide, difficult working conditions, language barriers, and frequent need for visual inspections.

LEITNER deployed TeamViewer Assist AR to stream live video from technicians’ smartphones and overlay persistent AR markings and drawings, letting remote experts see exactly what on-site staff see. This enabled faster diagnosis, reduced costly travel (one call saved a four‑hour technician trip), smoother cross‑language guidance, better use of specialized staff, higher gondola availability, and improved customer satisfaction.

LEITNER

Peter Rabanser

Director of Customer Service