Case Study: Mercy Ships achieves faster operational and medical support with TeamViewer Tensor

Mercy Ships uses TeamViewer Tensor for operational and medical support

Mercy Ships, a medical and healthcare organization, needed a secure and easy-to-use way to provide remote access and support for staff on its hospital ships in Africa, while connecting them with IT and experienced medical personnel in the US and around the world. The challenge included managing shipboard devices, supporting operations, and enabling fast medical decision-making in a setting where speed and efficiency are critical. TeamViewer Tensor was used to meet these needs.

TeamViewer implemented TeamViewer Tensor to provide unattended remote access, device grouping, and permission control for Mercy Ships, supporting both IT operations and medical workflows. The solution helped staff manage medical supply systems remotely, assist with procedures, and quickly consult pathology experts, reducing delays in care. TeamViewer Tensor has supported around 1,200 enrolled devices and 500 connections per month, saving Mercy Ships time, effort, and costs through faster issue resolution.

Mercy Ships

Stuart Clear

Service Delivery Manager