Case Study: Kelch achieves faster remote support and reduced downtime with TeamViewer

Kelch reduces recovery time by over 80% with TeamViewer

Kelch, a manufacturer of measuring and setting tools, faced challenges with its traditional support system of telephone calls and on-site visits, which were time-consuming and expensive. They needed a more efficient, modern system with remote access and predictive maintenance capabilities to support 10,000 tools worldwide and prevent instrument failures before they caused downtime.

TeamViewer provided a solution that enabled Kelch's service team to remotely access, record, and evaluate machine data directly. This allowed for predictive maintenance and continuous monitoring to warn customers of potential issues. With TeamViewer, Kelch achieved an over 80 percent reduction in recovery time, minimized downtime, and prevented most on-site technician visits, providing greater planning reliability for their customers.

Kelch