Case Study: MACO Group cuts support time by 20% and boosts customer satisfaction with TeamViewer

Modern remote maintenance solution boosts growth and reduces support time

MACO Group, an Austrian manufacturer of high-quality window and door fittings with about 2,300 employees and customers across 35+ countries, needed to retire an outdated remote-support tool that caused unstable connections, complex plug-ins and rising IT support costs. The IT service desk required a simpler, more reliable solution to improve support quality and handle growth.

MACO implemented TeamViewer—using a concurrent-user license and a one-click QuickSupport module in its Help Center—to provide secure, no-install remote sessions and administrator access when needed. The change delivered stable connections, cut time per support case by about 20%, reduced travel and support costs, and led to higher customer and employee satisfaction while making IT support more scalable.

MACO

Andreas Fenz

IT professional