Case Study: Mercedes-AMG PETRONAS Esports Team achieves lightning-fast remote support and reduced downtime with TeamViewer

TeamViewer gives lightning fast and reliable access to data to drive performance for the Mercedes-AMG PETRONAS F1 Team

Mercedes-AMG PETRONAS Esports Team, based at the Formula 1 headquarters in Brackley, runs a purpose-built training center where sim-racing drivers use top-tier hardware to compete globally. The team needed a way for engineers to fix technical issues instantly and invisibly during virtual races — previous support via video call was too slow when every millisecond can affect performance.

The team implemented TeamViewer Tensor for secure, unattended remote access and Conditional Access controls, letting engineers connect to gaming PCs in milliseconds, monitor onboard feeds, and coordinate via radio with minimal disruption. As a result, resolution times dropped significantly, player frustration fell, drivers could rest and focus more on performance, and IT maintained full control and security over all connections.

Mercedes-AMG PETRONAS

Steve Riley

Head of IT and Service Operations