Case Study: Doro achieves 40% faster support resolution with TeamViewer

Doro cuts support resolution time by 40% with TeamViewer

Doro, a company specializing in easy-to-use mobile phones for seniors, faced challenges in making technology accessible and managing a high volume of 12,000 monthly support calls. They needed a dynamic solution to provide remote support for their senior customers and partnered with TeamViewer to address this.

The solution from TeamViewer involved pre-installing its remote access software on Doro smartphones, allowing technicians to view and control devices remotely for setup and support. This implementation resulted in a 40% reduction in time spent per support case and enabled Doro to resolve 80% of support calls at first contact, leading to much happier customers.

Doro