8x8 B2B Case Studies & Customer Successes

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8x8, Inc. is a leading provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.

Case Studies

Showing 282 8x8 Customer Success Stories

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11:11 moves its global workforce onto one unified system

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360insights empowers agents and boosts NPS with 8x8 and Awaken Intelligence

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98 Ventures goes hardware-free across 400 locations with 8x8

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AB CarVal Reduces Expense, Effort and Risk by Moving to 8x8

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ABC Home & Commercial Services achieves seamless hybrid work and reduced employee stress with 8x8

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Abode Services achieves reliable, scalable, and affordable cloud communications across multiple offices with 8x8

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With 8x8, Abri is set up to grow and deliver CX excellence

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Acer achieves customer experience visibility and cost control with 8x8

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Acer achieves faster call resolution and higher customer satisfaction with 8x8 Intelligent IVR and Contact Center

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aCommerce achieves higher customer engagement and streamlined communications with 8x8 SMS API

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AdvancedMD achieves full cloud migration and streamlined, secure communications with 8x8

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Affiliated Physicians Eliminates Downtime and Increases Agent Productivity with 8x8

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Affiliated Physicians stays agile and responsive during uncertain times

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Age Scotland (national charity for older people) scales helpline to handle 500% COVID-19 call surge with 8x8

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With 8x8, Agilisys keeps local organizations thriving

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AHI Group achieves significant long-distance cost savings and improved business continuity with 8x8

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Allstate agency boosts customer service and cuts costs with 8x8 Virtual Office

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Allstate cuts phone costs and boosts call-tracking with 8x8 Virtual Office

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Anaheim Ducks achieve breakthrough customer insights and faster onboarding with 8x8

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Aon Hewitt achieves rapid deployment of 100+ virtual contact centers and improved call reporting and recording with 8x8 Virtual Contact Center

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8x8's Unified Communications Give Apigee Cutting-edge International Capabilities

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Appian achieves reliable, scalable business communications with 8x8 Virtual Office

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ARGUS Logistics achieves 20% cost savings and streamlined communications with 8x8

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Ariston USA heats up remote collaboration with 8x8

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ARRAY Information Technology achieves flexible, centralized cloud communications and improved remote collaboration with 8x8

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Artco Group achieves clear, reliable global communications and cost savings with 8x8 Cloud Communications

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8x8 SMS Engage improved customer feedback management at Asia Assistance

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Aspire Housing achieves rapid cloud communications and remote working for 450 employees with 8x8

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AssuredPartners London achieves reliable, high-quality communications with 8x8 Virtual Office

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Avvo achieves reliable, scalable phone service and faster outbound sales with 8x8 cloud communications

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Aylesbury Vale District Council achieves improved customer service and £20,000 annual savings with 8x8 Virtual Contact Centre

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B&R Enclosures builds trusted, localized customer relationships with 8x8

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Bailey International achieves streamlined call center workflows and improved customer service with 8x8 Virtual Contact Center

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Bank of Cardiff achieves outstanding ROI and unified, crystal‑clear VoIP with 8x8

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Baptist World Aid Australia delivers greater impact with 8x8 + Microsoft

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Barge, Waggoner, Sumner, and Cannon, Inc. achieves unified, scalable communications and streamlined collaboration with 8x8

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Barnhardt Manufacturing Company achieves unified, secure communications and faster response times with 8x8

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Bayside Group achieves work-from-anywhere agility and $20,000 annual telecom savings with 8x8

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BDO achieves frictionless Microsoft Teams calling and cost savings with 8x8

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BeamaLife achieves reliable cloud VoIP and improved customer service with 8x8

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BeneCare Dental Plans gains reliability and convenience with 8x8

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Berst achieves 50% reduction in operating costs and scalable, reliable video conferencing with 8x8 JaaS

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Blue Connections achieves streamlined operations and unified communications with 8x8

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Blueair achieves faster response and reduced call wait times with 8x8 Virtual Contact Center

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Brave redefines the browser experience with 8x8 Jitsi as a Service

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Buildium achieves 99% customer satisfaction and full call-center visibility with 8x8 Virtual Contact Center

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Buydig.com achieves scalable call capacity and modernized communications with 8x8

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Cambridge Assessment achieves 24/7 global, seamless support and transformed collaboration with 8x8 Virtual Contact Center

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Cape Air modernizes its contact center and cuts duplicate calls by 90% with 8x8

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CareMonitor improves its telehealth infrastructure with 8x8

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Carolina University achieves record-high enrollment and $50K in savings with 8x8 Work

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Case Paper saves $200K and modernizes communications with 8x8 Voice for Microsoft Teams

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Casey’s serves up excellent service at 80% lower phone costs with 8x8

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Catholic Diocese of Maitland-Newcastle puts its faith in 8x8

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Caxton Legal supports remote and hybrid workers with 8x8

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Cayuga Mutual Insurance personalizes the call experience with 8x8 + MS Teams

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Cetera struck gold with 8x8’s user-friendly communications

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ChenMed achieves HIPAA‑compliant, scalable cloud communications across 38 centers in 5 weeks with 8x8

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Chorus (WA aged-care, disability & mental health services) modernises communications and cuts costs by 20% with 8x8

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Christian Brothers Services achieves cloud-first business continuity and improved customer service with 8x8

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Cin7 achieves reduced operations costs and doubled contact centre agent productivity with 8x8

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Cingo achieves reliable, lower-cost contact center operations with 8x8 XCaaS

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City of Campbell achieves cost savings and enhanced community engagement with 8x8 Work

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The City of Wilkes-Barre cut costs by 50% after switching to 8x8

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Clear Point Claims thrives with 8x8 Service Management

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Coda Payments achieves secure, reliable SMS delivery and faster global scaling with 8x8’s SMS API

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Community Health Connection prescribes 8x8 for improved communications

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Cott Systems achieves seamless remote work and unified UC/CC with 8x8 XCaaS

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Credit Repair achieves improved contact centre performance with 8x8

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CST Industries, Inc. achieves a unified, cost-saving cloud phone system with 8x8

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Custom Glass Solutions achieves secure, unified communications and 20% cost savings with 8x8

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DC Advisory Partners achieves unified, resilient communications and substantial cost savings with 8x8

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DDC OS UK achieves superior customer experience and business agility with 8x8

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DeBoer's Auto achieves prompt, professional customer service and scalable, cost-effective phone service with 8x8 Virtual Office

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Delaware Electric Simplifies Communications for IT and End Users with 8x8

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How 8x8 serves up excellent communications for DiLuigi Foods

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Direct Interactions enables Americans with disabilities to work from home and cuts costs with 8x8 Virtual Contact Center

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DMV Veterinary Center cuts wait times and automates reminders with 8x8 Contact Center and CPaaS

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DPI Offroad Brands achieves 50% cost savings and improved contact center performance with 8x8

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Dr. Frank Long, DDS achieves HIPAA-compliant, secure and reliable communications with 8x8

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dsb.net improves service levels by up to 80% after switching to 8x8

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Early Childhood Alliance achieves 25% cost savings and streamlined communications with 8x8

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EasyRoommate and Vivastreet achieve stronger global customer experience with 8x8 Virtual Contact Center

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Edible Arrangements achieves 50% lower phone costs and no missed orders with 8x8

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Eloquent Technologies Group achieves service excellence and eliminates dropped calls with 8x8

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Empire Cinemas centralises communications, slashes costs and unlocks new revenue with 8x8

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Empire Merchants raises a toast to communications on 8x8

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EV Connect achieves a flexible, cost-efficient hybrid workplace with 8x8 Work

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Eversfield Organic cuts customer service team by 75% and scales seasonal communications with 8x8 X Series

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evo Group distributes happiness to staff, managers, and customers with 8x8

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ExportAction achieves US local presence and cost savings with 8x8 Virtual Office

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Fairfield-Suisun Unified School District achieves $500K annual savings with 8x8

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Farmers Insurance achieves seamless, portable multi-office communications with 8x8 business VoIP

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Feldman Ruel Urban Property Advisors achieves high-performance mobile sales productivity with 8x8

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Ferraro Foods standardizes communications across locations with 8x8

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First United cashes in on excellent customer service

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Fix Auto franchise boosts customer service and eliminates missed calls with 8x8

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Flanagan Bilton achieves seamless Microsoft Teams integration and zero downtime with 8x8 Voice for Microsoft Teams

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FleetPride keeps business rolling across the U.S. with 8x8

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Forum Events achieves significant cost savings and improved call handling with 8x8 hosted VoIP

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Forum Events achieves reliable, high-quality employee communications with 8x8 Virtual Office

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Fred Loya Insurance achieves cost savings and dependable uptime with 8x8

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G&M Group achieves unified communications and cost savings with 8x8

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Gaia achieves 50% cost savings and reliable hybrid communications with 8x8

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George Best Belfast City Airport achieves resilient, scalable cloud communications and 30% telephony cost savings with 8x8

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Ghost Enterprises wins back business, thanks to 8x8 Voice for Microsoft Teams

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Grange Primary Academy - Customer Case Study

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Chantelle Group boosts CX with seamless communications across Europe

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Halfords achieves record‑breaking profits and seamless customer experience with 8x8

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Pediatrician Switches to 8x8 to Support Urgent Care Center

Healthy Adolescent Pediatric Physicians, Inc. (H.A.P.P.I.) logo

Hollywood Bowl achieves 45% lower telephony costs and 80% fewer service issues with 8x8 X Series

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8x8 gives a helping hand to Scotland’s first national 24/7 homeless helpline

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Housing Solutions achieves unified Teams communications and £120,000 savings with 8x8

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iCruise.com achieves business continuity and boosts contact-center productivity with 8x8

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Illumio unifies global employees and boosts support efficiency with 8x8

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Indian Creek Church achieves 25% cost savings and modern cloud phone features with 8x8

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International School of Geneva enhances connection across campuses

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Intralinks boosts CSAT to 92%, cuts costs and consolidates 110 numbers to one with 8x8

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Irving Materials achieves unified cloud communications across 150+ locations and 60% telecom cost savings with 8x8

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Jewish Family & Children’s Services stays connected across nine locations with 8x8

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Kalix cuts costs and developer hours while scaling telehealth with 8x8 Jitsi as a Service

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Kathmandu achieves 60% reduction in monthly call costs with 8x8 Work

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Keenan Solicitors achieves seamless remote working and improved customer service with 8x8 Solutions

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Kettle Cuisine achieves seamless, secure unified communications with 8x8

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King Power supercharges eCommerce with 8×8 SMS API

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Kingspan Water & Energy found its right-fit solution with 8x8 Engage

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Kingsway Christian College enrolls in 8x8 cloud communications

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KMI Brands achieves professional, scalable remote-working communications with 8x8 X Series

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Kubota Tractor Corp. unifies communications with 8x8

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Lacks Furniture simplifies communications by upgrading from Fuze to 8x8

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Lake Ridge Bank cashes in on great communications

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Lazy Dog achieves 30–40% monthly phone cost savings and accelerated expansion with 8x8

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Leading UK Supermarket Chain achieves unified communications and substantial cost savings with 8x8 Work

Learn4Life achieves rapid expansion to 70+ locations and major E‑Rate savings with 8x8

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LegalVision achieves rapid lead response and higher customer satisfaction with 8x8

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Level39 achieves agile, cost-saving unified communications with 8x8 X Series

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Lichfield District Council decreases wait time and provides better service to residents

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Little Elm Independent School District achieves scalable, cost-effective communications for rapid growth with 8x8

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Live Oak Bank achieves seamless customer service and business continuity during Hurricane Florence with 8x8 X Series

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Liverpool City Council achieves faster digital transformation and improved contact center performance with 8x8 Contact Center

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How 8x8 helped LMC Healthcare cut call wait times in half

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Logicalware achieves faster global collaboration and 20% lower costs with 8x8 X Series

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London Borough of Barking and Dagenham repairs resident support

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London Borough of Hounslow achieves resilient cloud communications and improved resident services with 8x8

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London Overground Rail Operations Ltd (LOROL) achieves scalable, cost-effective hosted VoIP and faster deployment with 8x8

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LSH Auto went from nine telecom vendors to one, 8x8

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Lux Group Holdings achieves rapid 150-seat deployment and 35% operating cost reduction with 8x8 Virtual Office

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Mangan.ph saves hundreds of work-hours and boosts customer satisfaction with 8x8 SMS API

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Maple Hospitality Group centralizes restaurant customer service on 8x8

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Mason-McDuffie Mortgage achieves reliable, cost‑saving VoIP with 8x8 Virtual Office

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MatrixOneSource achieves high-touch 24x7 customer service and faster issue resolution with 8x8 integrated cloud communications

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McDonald’s achieves 35% lower phone bills and improved uptime with 8x8

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McDonnell and Associates achieves seamless mobile connectivity and reduced IT maintenance with 8x8

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McGinley Group achieves rapid expansion and simplified communications with 8x8 Virtual Office

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8x8 Cloud Communications Services Play Key Role in McLarens' IT Strategy

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ME Financial Services Ltd cashes in on 8x8’s affordable but scalable solution

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MHM Services, Inc. eliminates PBX hardware and gains HIPAA‑compliant cloud communications with 8x8 Virtual Office

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8x8 helps Mitch Insurance keep its customers covered

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MOBI achieves cloud-based contact center agility and business continuity with 8x8

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Motus Commercials shifts operational efficiency into high gear

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Movement Mortgage achieves scalable, reliable cloud communications and increased efficiency with 8x8

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Muraflex eliminates missed calls and boosts productivity with 8x8 Voice for Microsoft Teams

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My Learning Plan achieves scalable, low‑overhead work‑at‑home operations with 8x8

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National Express achieves PCI-compliant remote payments and improved customer service with 8x8

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NetSuite achieves rapid global cloud phone standardization with 8x8 Virtual Office

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Northern Health achieves rapid 7-day deployment of a vaccine contact center with 8x8 Contact Center

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With 8x8, NuVision is ready to grow faster than ever

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nVent achieves seamless global collaboration by consolidating 60 phone systems with 8x8

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OB/GYN Center delivers an improved patient experience with 8x8

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OFX achieves $15K/month cost savings and improved global contact centre efficiency with 8x8 Work and Contact Centre

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OKO Insurance transforms farmer communication and boosts registrations with 8x8's WhatsApp Chat Apps API

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Oldham Council breaks communications barriers with 8x8 AI

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Optiv achieves rapid nationwide unified communications across 30+ offices with 8x8

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Orbits improves performance and scalability with Jitsi from 8x8

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Ore Valley Housing Association achieves secure, cost-effective cloud communications with 8x8

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Oregon Human Development Corporation achieves streamlined communications and cost savings with 8x8

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ORIX Australia achieves greater call capacity and improved customer service with 8x8

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Outreach Process Partners deploys nationwide EPA Safe Drinking Water Hotline in weeks with 8x8 Virtual Contact Center

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Paidy achieves instant, reliable OTP delivery and 20% monthly sales growth with 8x8 SMS API

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Patient Services, Inc. achieves HIPAA compliance and reliable patient access with 8x8

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PaySauce achieves rock-solid reliability and improved customer service with 8x8

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Peacey Systems Inc. achieves flawless Zendesk integration and a reliable cloud contact center with 8x8

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Pedders Suspension & Brakes drives 130 stores towards reliable, efficient communications with 8x8

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phoenixNAP eliminates risks and costs by trusting 8x8

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Pivot Health Solutions achieves unified, customer-centric communications with 8x8 Virtual Office & Virtual Contact Center

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Platform Housing Group achieves unified, agile customer and employee engagement with 8x8

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PrepayPower energizes customer service with 8x8’s unified communications

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PrimeSource and Dimora Brands tame IT complexity to scale without limits

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Princess Alexandra Hospital NHS Trust achieves enhanced patient experience and doubled call handling with 8x8

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PrognoCIS (Bizmatics) achieves support excellence and improved customer experience with 8x8 Virtual Contact Center

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Prospect Capital Management achieves 15% cost savings and flexible hybrid communications with 8x8

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Pure Telecom achieves unified, customer-first service with 8x8 XCaaS and 8x8 Work

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Qualifacts achieves rapid four-day cloud transition to remote work and $2,500/month savings with 8x8

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Radixx Airline Reservation Service achieves faster customer response, cost savings and business continuity with 8x8 Virtual Office and Virtual Contact Center

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Rainbow International Restoration achieves work-from-anywhere agility and improved customer experience with 8x8 XCaaS

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RE/MAX Tri County achieves seamless, mobile-ready agent connectivity with 8x8 Virtual Office

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Recommend Group triples message click-through rates with 8x8 SMS API

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Regus achieves global unified cloud communications and contact center expansion with 8x8

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RelateCare achieves faster deployment, lower costs and stronger patient support with 8x8

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Renew Financial achieves exceptional customer experience and contact center reliability with 8x8

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How Renodis Transformed Communications for a Leading Northwest Community Health Center

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Replicon achieves unified phone, video conferencing and global contact center capabilities with 8x8

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Rodda Paint achieves 30% per-user cost reduction and streamlined cloud communications with 8x8

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Rose Urgent Care & Family Practice achieves work-from-anywhere simplicity with 8x8

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RPM Performance Coatings Group achieves unified global communications and faster time-to-market with 8x8

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Rubicon Project achieves streamlined global communications across nine offices with 8x8 Virtual Office

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SafetyCulture achieves seamless work-from-anywhere operations and reliable customer service with 8x8

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For San Diego Zoo Wildlife Alliance, switching to 8x8 was a roaring success

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Scalewind achieves rapid global growth and reliable communications with 8x8

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SERV supercharges Land Registry call center with 8x8 + ServiceNow

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Sefton Council achieves rapid remote service continuity with 8x8 cloud contact centre

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SEKOLogistics supplies global workforce with seamless communications on 8x8

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Servoca Plc achieves unified, centralized communications and 25% cost savings with 8x8 Solutions

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ShapeUp scales global wellness programs and slashes admin costs with 8x8 Cloud Communications

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Shaw Trust helps 16,300 job-seekers into work with 8x8 Contact Center

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Shimano American (bicycle & fishing equipment retailer) achieves scalable, cloud-based communications and cost savings with 8x8

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ShopBack Increased Customer Engagement by 5x with 8x8 Communication APIs

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Shutterstock achieves global business continuity and a scalable cloud contact center with 8x8's integrated phone and contact center solution

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Silverado Stages achieves $15K annual savings and streamlined operations with 8x8

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SiteMinder achieves global, cloud-based contact centre scalability and follow-the-sun support with 8x8

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Skills Alliance achieves scalable global communications and improved remote working with 8x8 Virtual Office

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Slater & Gordon achieves work‑anywhere agility and automated self‑serve client intake with 8x8

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With 8x8, Solvd. helps Transport UK keep Britain’s workers and tourists moving

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Southampton FC relegates on-premises solution for cloud-based win

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8x8 helps STA build a bespoke communications system

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Sparkhound achieves disaster resilience and rapid scalability with 8x8

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Sporting Smiles achieves improved customer experience and cost savings with 8x8 Work

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St Paul's Cathedral achieves flexible remote working and unified communications with 8x8

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St. Matthew’s Lutheran School achieves major phone cost savings and rapid service restoration with 8x8’s E‑Rate hosted VoIP

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Stark & Stark achieves lower costs and greater agility with 8x8 Work

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Struers unifies its workforce on 8x8

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With 8x8’s advanced reporting, Summit Fleet keeps on moving

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Sunrider stays connected while saving big on communications

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Supply Side USA achieves centralized cloud communications and improved customer service visibility with 8x8

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Swale Heating achieves one-third cost reduction and better customer service with 8x8

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Sweetwater Sound’s success with 8x8 is music to our ears

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Swim England achieves flexible, work-from-anywhere communications and 35% cost savings with 8x8

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SynergEyes achieves zero downtime and improved customer satisfaction with 8x8

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Tangent International achieves 40% call cost savings and seamless global cloud communications with 8x8

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Taylor & Taylor law firm achieves reliable uptime and improved call quality to handle heavy call volumes with 8x8

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Technical Systems Integrators (TSI) achieves improved productivity and substantial cost savings with 8x8 Virtual Office

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Terracon runs a reliable, consistent IT service desk on 8x8

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Texas County & District Retirement System achieves optimized, scalable contact center performance with 8x8

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Baseball team the Altoona Curve stays connected at home and away on 8x8

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The Facilities Group sets the foundation for seamless growth

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The Foodware Group savors success with 8x8 XCaaS

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The Jones Family Business achieves unified, flexible customer service with 8x8

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The National Archives achieves seamless, secure cloud communications with 8x8

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The Plus Group achieves business continuity and seamless remote calling with 8x8 Work

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The Society of St. James achieves unified, reliable communications across 100 service sites with 8x8

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The Workplace Depot achieves agility and analytics with 8x8

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The Yew Chung Educational Foundation lowers costs and simplifies phone system administration with 8x8

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How Thinktank Group customized its 8x8 Contact Center

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Thirteen Group achieves work-from-anywhere flexibility and data-driven customer service with 8x8

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Thrive Senior Living achieves cost savings and seamless multi-site mobility with 8x8 Virtual Office

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TMW Systems achieves higher call quality, lower costs, and resilient cloud communications with 8x8 Virtual Office Pro

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With 8x8, Together Staffing Group recruits across multiple channels

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Neobank Tonik scales reach and secures OTP delivery to 200K customers with 8x8 SMS API

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Town Fair Tire achieves greater efficiency and handles 1.3M+ annual calls with 8x8 Unified Cloud Communications

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Town of Morrisville achieves improved citizen access and collaboration with 8x8

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TPT Retirement Solutions achieves faster call resolution and <1% call abandonment with 8x8

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Transcosmos achieves rapid cloud migration and scalable CX with 8x8 Contact Center

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Trendzer achieves scalable, cost-effective telephony and higher agent productivity with 8x8 ContactNow

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Turning Point streamlines customer service operations with 8x8

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8x8 helps keep things plush at Beanie Baby inventor Ty Inc.

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UFC GYM achieves faster site setup and reduced system maintenance with 8x8 cloud communications

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Union School District achieves seamless distance-learning continuity with 8x8

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United Way of Southwestern Pennsylvania doubles service capacity and handles 200,000 annual calls with 8x8

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The University of Bristol reinvents the student contact center on 8x8

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Modern communications at a modern university 8x8 at the University of Worcester

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The Urology Center of Iowa provides trusted, sympathetic care with 8x8

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Veertly achieves 20x event growth and 2,500 events with 8x8 Jitsi as a Service

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Verse Group achieves scalable, Bullhorn-integrated cloud telephony and branded virtual meeting rooms with 8x8

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Virgin Media Business achieves 4X sales growth and rapid UK launch with 8x8

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VNE Corporation achieves streamlined communications and faster front-desk service with 8x8

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Wayne Metro serves its community more efficiently with 8x8

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Welsh Water turns on the tap to better customer service with 8x8

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West Town Savings Bank achieves faster loan processing with 8x8 Business VoIP

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Westminster City Council offers smarter self-service with 8x8 Intelligent Customer Assistant

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World Council of Churches enables agile work and IT innovation

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Yew Chung International School achieves cost savings and simpler phone administration with 8x8

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Zumiez achieves 100% improvement in customer service with 8x8 Virtual Contact Center

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